Health & spa · DACH
From medical service to a bookable complete product.
Complete digital sales paths for clinics, rehabilitation centers and health providers - from product idea to the supported arrival of the guest.
The challenge
A good treatment does not sell itself.
For German guests, medical service, accommodation, travel, price and personal support must become one understandable offer. This needs more than advertising: product structure, trust, digital consulting and one continuous process.
Complete solution
Everything from one hand - without gaps between marketing and operations
- 01
Product development
Therapy programs, length of stay, hotel combinations, services, prices and target groups combined into a clear DACH offer.
- 02
Website & trust
Information architecture, content, user guidance, offer pages and digital consulting for complex health products.
- 03
Ads & lead generation
Meta and online campaigns, landing pages and clear messages for people with concrete health and travel interest.
- 04
Call center setup
Telephony, call flows, contact attempts, responsibilities, follow-up and personal communication through to closing.
- 05
CRM & booking
Customer data, consulting, offers, PDF documents, email delivery, booking confirmation, payments and statistics in one system.
- 06
Guest journey
Support from first interest through flight and hotel information to arrival and structured handover on site.
Proof of work
Already implemented as a real system.
For MEDICA Albena, website, marketing logic, call center process and an individual CRM/booking system were connected into one coherent workflow.
Use case